If you make a payment in the UK using the Faster Payment Scheme (FPS) or the Clearing House Automated Payment System (CHAPS), you may be eligible for a refund if you become a victim of Authorised Push Payment (APP) fraud. The new rules in respect of APP Fraud automatically came into effect on 7 October 2024.
This change covers these payments when they are made by consumers, but also covers micro-enterprises and certain charities.
Microenterprises are defined as enterprises that employ fewer than ten persons and have either an annual turnover or annual balance sheet total that does not exceed €2 million. Charities are defined as a body whose annual income is less than £1 million per year and is a charity as defined by the Charities Act 2011, Charities and Trustees Investment (Scotland) Act 2005 or the Charities Act (Northern Ireland) 2008.
What is APP fraud?
Authorised push payment fraud happens when you are tricked by a criminal into sending money to an account that they control and which you do not.
Making Claims
To make a successful claim, you must report the fraud as soon as possible and provide all the information we - Paystro UK Limited - need to complete our investigation. We may ask you to report the fraud to the police or do that on your behalf.
Each claim is reviewed on a case-by-case basis, and not all claims may be refunded, for example, if we can see there has been gross negligence by the account holder. This could include ignoring direct warnings before making a payment. Lastly, the maximum amount of money you can claim under the rules is £85,000, a limit which has been set by the Payment Systems Regulator (PSR).
Contact Us
In the first instance please contact us via:
Please provide us with:
- Your full name, as registered on Paystro;
- Your email, as registered on Paystro;
- Reason for your concern; and
- As much relevant information as possible to assist us.
More Information
If you want to find out more about APP fraud, you can go to this page heccre on the Take Five website which explains the rules in more detail and provides helpful guidance on how to protect yourself from these scams.
