Throughout these Terms, "Paystro," "we," "us," or "our" refers to Paystro UK Limited, a company registered in England and Wales (company number 14775369) with our registered office address at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. We operate the website located at https://www.paystro.com/.

We are an appointed “Distributor” under regulation 34 of Electronic Money Regulations 2011 of PayrNet Limited. This means that we are authorised to distribute electronic money on PayrNet Limited’s behalf.

PayrNet Limited, a company registered in England and Wales with company number is 09883437, with its registered office at Montacute Yards, Shoreditch High Street, London, E1 6HU, United Kingdom, is authorised by the Financial Conduct Authority in relation to the issuing of electronic money and the provision of payment services (Firm Reference Number 900594) and can be contacted at their registered address. For further information, please see the PayrNet Limited - BaaS and CaaS Terms and Conditions (End Users) 20241001 additionally provided to you.

We encourage you to reach out if you have any questions or require assistance. Here are the ways you can contact us:

Email: Send us an email at support@paystro.com
Telephone: While we primarily offer support via email and website messaging, you can also reach us by phone at +44 7846 104076 (WhatsApp only)
Website: Utilise the customer support function available on our website at https://www.paystro.com/.

Please note our phone support hours may vary. We recommend using email or website messaging for the most efficient response.

As part of our commitment to Anti-money Laundering and Combating Terrorist-Financing (“AML/CTF”) and wider financial crime prevention measures, we require end users (“Paystro customers”) to provide necessary information through our Customer Due Diligence (“CDD”) and Know Your Customer (“KYC”) forms. The completion of the verification process and submission of your CDD/KYC information  are essential for accessing our Service.

The information required may include but is not limited to your full name, current home address, telephone number, email address, date of birth, tax identification number (“TIN”), valid identification card number and bank account information (such as the name of your bank, account type, sort code number and account number).

We use your data in line with these Terms and our Privacy Policy which includes the potential consequences of third parties using your data.

The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found by following this link http://www.cifas.org.uk/fpn.

In certain circumstances, we may need to request additional information about you or your business, provide records to our Principal, PayrNet Limited, or to regulatory authorities, or arrange a meeting with our employees. This process forms part of what is known as enhanced due diligence (“EDD”).

We reserve the right to charge for EDD services and we will inform you accordingly. Please note that, during the identity verification and EDD process, there may be some delays in accessing your account and conducting transactions. Once the process is completed, your account will function smoothly.

By accessing or using the Service, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you may not use the Service.

5.1 Age Requirement
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are of legal age to form a binding contract and meet all other eligibility requirements.

5.2 Account Registration
In order to use certain features of the Service, you may need to create an account. You are responsible for providing accurate and up-to-date information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6.1 Ownership
The content, logos, trademarks and other intellectual property displayed or made available through the Service are the property of Paystro or its licensors. You may not use, reproduce, distribute, modify or create derivative works of any content without prior written permission from Paystro.

6.2 License
Subject to your compliance with these Terms, Paystro grants you a limited, non-exclusive, non-transferable and revocable license to access and use the Service for your personal or internal business purposes.

7.1 Compliance with Laws
You agree to use the Service in compliance with all applicable laws and regulations. You are solely responsible for your conduct while using the Service, and you must not engage in any unlawful, fraudulent, or abusive behaviour. Paystro reserves the right to suspend or terminate your access to the Service if you violate these Terms.

8.1 Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use and disclose information from users of the Service. By using the Service, you consent to the collection, use and disclosure of your information as described in the Privacy Policy.

8.2 Data Security
While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

9.1 Third-Party Websites and Services
The Service may contain links to third-party websites or services that are not owned or controlled by Paystro. We do not endorse or assume any responsibility for any third-party content, products or services. Your interactions with third-party websites or services are solely between you and the third party.

9.2 User-Generated Content
The Service may allow users to submit or share content. You understand and acknowledge that any user-generated content is the sole responsibility of the person who created it. Paystro does not endorse or guarantee the accuracy, reliability or legality of any user-generated content.

To the maximum extent permitted by applicable law, Paystro and its affiliates shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the use of the Service.

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the courts located in the United Kingdom.

Paystro reserves the right to modify or update these Terms at any time. We will notify you of any changes by posting the updated Terms on the Service. Your continued use of the Service after the posting of any changes constitutes your acceptance of the modified Terms.

If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms constitute the entire agreement between you and Paystro regarding the use of the Service, superseding any prior agreements or understandings.

In addition to the above terms, the following additional terms apply to your use of the Services:

By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must stop using the Services.

If you have any questions or concerns about these Terms, please contact us at:

support@paystro.com.

Thank you for using Paystro!